VPN drops every 20 minutes — Chennai office
- To
- it@yourcompany.com
- From
- priya.n@meridianlogistics.com
4 replies on this thread
09:14
Every request your team owns becomes tracked work
Mail opens a ticket. Every reply lands on that same ticket. Support, consulting, development and delivery work in one tool — inside Teams, Outlook and the web.
What Ticku does
- Email to tickets
- Mail to your support address opens a ticket in the right project. Every reply lands on that same ticket.
- Tickets and tasks
- Subjects, tickets and sub-tasks — in a list, a grid, a drag-and-drop board or a read-only Gantt timeline.
- SLA and escalation
- A deadline set by priority, a countdown on the ticket, and an alert when it’s breached.
- Time and work logs
- Per-ticket time tracking on Consulting projects, plus a personal daily work log for everyone else.
How an email becomes a ticket
Outlook · support@yourcompany.com
Invoice 4471 — wrong PO number
- To
- billing@yourcompany.com
- From
- a.rao@meridianlogistics.com
09:31
Ticku · IT Support
SUP-1482Critical
VPN drops every 20 minutes — Chennai office
- Reporter
- priya.n@meridianlogistics.com
- Assignee
- Unassigned
Resolve by · 4 hours
3h 46m
The same 4 replies — one ticket, not four
Ticku · Billing
FIN-207
Invoice 4471 — wrong PO number
One mailbox, many teams. Ticku routes every message — nobody forwards anything.
What you get
Everything a shared mailbox can’t do
- Four project types
- Support, Consulting, Dev and Epic — each with its own workflow.
- Ticket and task management
- Subjects, tickets and sub-tasks in a list, grid, board or Gantt timeline.
- Email becomes tickets
- One address, one thread, tracked automatically.
- SLA targets and escalation
- Deadlines by priority, with breach alerts.
- Roles built per project
- Lead, member and viewer tiers, with permissions that match how each project actually runs.
- Analytics across projects
- Dashboards for throughput, SLA, and workload.
- Works where your team already is
- Teams, Outlook, the Microsoft 365 app, or the web.
- Webhooks from other tools
- Zapier, Make, or your own scripts can open a ticket too.
In the product
The two screens people live in
No mock-ups. These are real screens.
Every queue on one screen
Every ticket, sorted by status, in one filterable view. Switch between your work and the team’s.
Reporting without the spreadsheet
Volume, status, priority and SLA compliance, charted. Any project, any date range.
Before Ticku
A shared mailbox works until it doesn’t
No new process — just an owner for every request.
- Ownership
In a shared mailbox: Everyone can see it, so nobody owns it.
In Ticku: One assignee, and a project role that decides who can change what.
- Deadlines
In a shared mailbox: Late is invisible until the customer chases.
In Ticku: A countdown set by priority — four hours on Critical. A breach alerts everyone who needs to know.
- History
In a shared mailbox: Search, and whatever people remember.
In Ticku: The thread, the comments and every status change stay on the ticket.
- Handover
In a shared mailbox: Forward the thread and hope.
In Ticku: Add a follower to one ticket without handing them the whole project.
Where it runs
Six places your team already works
No new app to remember. Ticku opens inside the tools already on screen — and your customers never need it at all.
Microsoft Teams, Teams meetings, Outlook, The Microsoft 365 app, Any web browser, and Your customer’s inbox.
Questions
Common questions about Ticku
What is Ticku?
Work and service management software — support tickets, consulting, development and initiatives — inside Microsoft Teams, Outlook and the web.
Does Ticku only work with Microsoft 365?
No — mail can also arrive via Gmail, Zoho, or a webhook from tools like Zapier.
Do people need a separate login for Ticku?
Not in Teams — sign-in is silent. On the web, Microsoft sign-in or email plus a one-time code.
Can people use Ticku on a phone?
Yes. The Teams tab works on Teams mobile, and the web app works in any mobile browser. Nothing to install.
Is one organization’s data separated from another’s?
Yes — every organization is its own isolated tenant.
How does an organization get started?
Register on the web — 90 days to evaluate it, no card required. If it fits, you start paying and carry on in the same tenant.
Looking for setup detail? Read the documentation.
Evaluate Ticku for 90 days
Register your organization, connect a mailbox, and create your first project. No card, no sales call to get started — start paying when you decide to keep it.
Prefer email? ticku@analyticsaura.com