See Ticku in action
Watch Ticku work: how a Microsoft 365 support mailbox becomes a tracked ticket queue, with assignment, SLA targets and customer notifications — and a short tour of ticket and project management running inside Microsoft Teams.
3:01 · 27 August 2026
Turning a support email into a tracked ticket
A walkthrough of email-to-ticket: connecting a support address to Ticku, watching an incoming customer email become a ticket with its subject as the title and its attachments intact, and then assigning it, tracking it against an SLA target and notifying the customer when the status changes.
In this video
What you will see
- Connecting a support mailbox so that mail sent to it opens tickets in the right project.
- An inbound email becoming a ticket: the subject becomes the title, the body becomes the description, and attachments are kept on the ticket.
- People CC’d on the original mail becoming followers, so they keep seeing the conversation without being given the whole project.
- Assigning the ticket to a person or a group, and the SLA countdown that its priority sets.
- The customer being notified as the status changes, with replies threading back onto the same ticket.
More
Reading, rather than watching
The videos cover the same ground the documentation and the blog do, in less detail and in less time. Start wherever suits how you prefer to take something in.
Evaluate Ticku for 90 days
Register your organization, connect a mailbox, and create your first project. No card, no sales call to get started — start paying when you decide to keep it.
Prefer email? ticku@analyticsaura.com