Terms of Use
These terms govern use of Ticku, operated by Analytics Aura Private Limited. They sit alongside the Analytics Aura Private Limited terms of use; where a signed agreement exists between us, that agreement takes precedence.
1. Licence and usage rights
We grant you a limited, non-exclusive, non-transferable licence to use Ticku for your internal business purposes. The licence is granted per organisation (tenant) and is not transferable between organisations.
You may not resell, sublicense, or otherwise provide the service to third parties without our prior written consent.
2. Trial
Ticku is offered with a 90-day free trial. During the trial the full product is available. If no plan is agreed before the trial ends, access may be suspended; your data remains exportable during the export window described in section 8.
3. Restrictions
You agree not to reverse engineer, decompile or attempt to derive source code from the service; not to use the service to build a competing product; and not to use the service in violation of any applicable law or regulation.
You are responsible for the accounts within your organisation, for the content your users put into the service, and for ensuring you have the right to process any personal data you place in it.
4. Intellectual property
All software, documentation and related materials provided as part of the service are the intellectual property of Analytics Aura Private Limited and are protected by copyright and other intellectual property laws.
5. Your data
Data your organisation places in Ticku remains the property of your organisation. We process it to operate the service and on your instructions. An export is available on request.
Where you connect a mailbox or an incoming webhook, you authorise the service to access that mailbox or receive those requests for the purpose of creating and responding to tickets.
6. Support and updates
We may provide updates, enhancements or bug fixes at our discretion. Support is provided at the level set out in your plan or service agreement.
7. Disclaimer of warranties
The service is provided "as is" without warranties of any kind, whether express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
8. Termination
We may suspend or terminate access if these terms are violated. On termination, the right to use the service ceases immediately. A data export window is provided after termination, after which the tenant and its data are deleted.
9. Limitation of liability
To the maximum extent permitted by law, Analytics Aura Private Limited shall not be liable for any indirect, incidental, special or consequential damages arising from use of the service.
10. Governing law
These terms are governed by the laws of Tamil Nadu, India, without regard to conflict of law principles.
11. Contact
For questions regarding these terms, contact legal@analyticsaura.com, or write to Analytics Aura Private Limited, 26/2, 2nd Floor, LDC Road, Chinna Chokikulam, Madurai, Tamil Nadu.
Last updated: 25 August 2026. See also our Privacy Policy.